Trouble at the Register

Boy, did I have a great time at Walmart today! I was attempting to do a price match with Meijer for Green Giant Valley Fresh Steamers. They were .89 this week. I went and picked up 15 bags, some with sauce and some plain. I thought the ad said that the ones in sauce were included. I over looked the word excludes. They listed every single one in sauce separately and I mistakenly thought they were saying they were included. The cashier points that out. I say" oh, I'm sorry I over looked that. I will just take the plain ones then". He goes to price adjust the 5 without sauce. He didn't know the reason code for the price adjustment on the first few he tried, then someone yelled it to him. Some how my total for 5 items costing .89 is $5 something. Obviously he rang something up wrong. I did't say anything because I figured it would be faster to just get it fixed at the customer service desk.

He then rang up my 2 newspapers and told me my total. I handed him 5 of my veggie coupons. He scrutinized them. Then he told me I could't use the coupon because the item is .89 which would make the coupon pay me to get the veggies. I did't argue about that because it is true, it would(one of the reasons I went there for the price adjustment). He kept staring at the coupons, all the while customers were piling up behind me(I also waited 15 -20 mins before being rung up).He noticed the picture had broccoli and cheese and told me I can't use the coupon because it is only for the kind with sauce(what is pictured) and I put those back. I explained to him the wording says save $1 on any variety. He looked at it again. He finds a new reason, the coupon says one per purchase. I tell him that I am purchasing 5, each bag is a purchase and the whole order is a transaction. He then argues no. I reached over and grabbed my coupons and said "I'm done here" and left my whole order . I was too mad to talk any more. This guy was acting like the coupons were coming from his pocket! Did he attempt to scan the coupons even once? NO!

If I hadn't been so mad and felt bad for the customers behind me I would have demanded a manager come over to correctly ring me up. He did say when he was trying to find the reason code that he works in jewelry. Still, he didn't need to make up his own interpretation of the wording on the coupon. I am beginning to think Walmart just isn't worth my trouble. Their lines always take 15 minutes or more to get through and at least 1 out of 4 times they give me a problem with my coupons.

I plan on sharing my experience with Walmart through an email later tonight. I will wait until they respond (or 2 weeks if they don't respond) to decide whether or not I will join my mother in law in boycotting them.

There are too many other places to shop to put up with bad customer service. I know my coupons add a little more work to the cashiers job, that is why I am always super nice and cheerful with the cashiers. It takes quite a bit of effort on my part to be so cheery with them, I am not normally that way. It is against my nature, lol.